News & Insights

Do you ever find yourself in a stressful, challenging situation trying to remember coverages in front of a client? Do you ever find...

I ask this because over my 25 years of doing E&O audits, E&O instruction, and giving E&O advice, not much has changed relative to whether...

I wrote an article in a prior newsletter regarding the relative size of many independent brokers and aggregators now being larger than...

Why do I state Business Income is "The Dreaded Coverage?" Based on my years teaching and decades of E&O audits...

I have had the opportunity to ask many former Division I college athletes and a few professional athletes how much time they spent...

Agency transaction values are possibly at an all-time high. I never thought I'd see agencies sell for multiples this high and excluding...

Insurance is a complicated product. Period.

Have you had your website audited for E&O? If not, I recommend you do. Why? Advertising has a tendency to trump strict E&O standards of care

Of course not! Lots of people have made careers in this industry without reading forms or understanding the coverages they are selling....

What coverage has, arguably, the least amount of continuity from one form to another? Cyber. Thousands and thousands of forms exist...

I sat in a conference recently. In and of itself that was odd because usually I am a presenter rather than an attendee. Another oddity is...

The issue is not rocket science, nor brain surgery, and not even chemistry.

This short book, by Agam Bernardini, is about how a good tennis player became great by parking his ego. By playing completely...

I was having some work done and the man who I'd hired stated, "Mediocre work is the bane of this industry..."

I am reading an interesting book regarding life insurance sales. Many chapters involve "problematic" sales methods from the 1950's...

I learned my son purchased a policy without using a quality independent insurance agent and he purchased a policy from a carrier that I...

I recently ran across a situation that maybe borders on ethical issues and definitely makes policy checking a living nightmare. Here is...

Julie was so pleased with her programmable thermostat...until the jilted ex-husband hacked into the device and turned off the heat when...

An old country/novelty song is based on Marie Laveau, a noted Voodoo practitioner (she was real). The song was popularized by Bobby Bare....

My favorite consulting service is teaching the clear communication of coverages. I find plenty of producers and CSRs have the required...